Return Policy

At 4 Season Mart, we are committed to delivering quality products and excellent customer service. If an item arrives damaged or defective, we’re here to help make it right.

Eligibility for Returns

We only accept returns for damaged or defective items. If your product arrives damaged, please notify us as soon as possible so we can take prompt action.

We do not accept returns for:

• Change of mind
• Wrong size or color ordered
• Unwanted gifts
• Packaging damage with the item inside unaffected

Return Request Window

You must contact us within 2 days of receiving your order to request a return. Requests made after 2 days from delivery will not be accepted.

We recommend inspecting your items as soon as they arrive.

How to Request a Return

1. Contact Us – Email us at info@4seasonmart.com or message us via your preferred method within 2 days of delivery.
2. Provide the Following Information:
   • Order number
   • Clear photos of the damaged or defective item
   • Short description of the issue
3. Wait for Our Response – Once your request is reviewed and approved, we’ll guide you through the return steps.

Return Options: Refund or Replacement

After we confirm the damage or defect, you will be given the option to choose:

• Replacement: We will send a new item of the same product at no extra cost.
• Full Refund: We will issue a full refund to your original payment.

Return Conditions

• Items must be unused and in their original packaging.
• All original parts, accessories, or tags must be included.
• Return shipping instructions will be provided if necessary.
• We may cover return shipping costs if the damage is due to our error.

Contact Us

If you have any questions or need assistance, feel free to reach out at info@4seasonmart.com. Our customer support team is here to help!